Our Practice has two sites - Exmouth Health Centre and Underhill Surgery, Lympstone. We offer a personal, friendly service whilst aiming to provide continuing high quality medical care to all our Patients. With this in mind we have a CHARTER setting out the standards of service you should expect and also a USER'S GUIDE to help us give you the best possible service.
As a result of our high standards, our Practice has also been accredited for the training of Doctors in General Practice.
Exmouth Health Centre
Exmouth EX8 2JF
Tel: 01395 273401 Appointments Only
Tel: 01395 273666 All Other Enquiries - We would ask that patients ring after 11am for any non-urgent enquiries e.g. results etc
Fax: 01395 223301
Out Of Hours NHS 111 Services: 111
Lympstone EX8 5HH
Tel: 01395 265797
Fax: 01395 275677
Retirement of Dr Teresa Nicholson
Dr Teresa Nicholson will be retiring from the Practice on 31st March after 28 years as a Partner at Claremont. We are of course sorry to see her go but wish her all the best for the future.
Teresa will miss her patients, especially those she has been with over many years and got to know well.
Dr Lisa Gibbons will be joining the Partnership at the beginning of June and will be taking over Teresa’s patient list. Lisa is an experienced GP and we look forward to having her join our team.
In the meantime the care of Teresa’s patients will be shared between the other Partners. We appreciate that changing Doctors can be unsettling and apologise for any inconvenience caused. Please be assured that we continue to be committed to providing the best possible service for our patients.
The transfer will happen automatically and there is no action required by patients. Should you have any queries however please do not hesitate to contact Debbie Sargeant, Practice Manager, on 01395 280440
Patient Information Notice
Dr Sarah Russell will be starting with the practice with effect from 4th January 2017. We are delighted to have Sarah join our team.
As part of ongoing list maintenance we have taken this opportunity to reduce the lists of our GPs who are oversubscribed and transfer the following patients to Dr Russell.
Patients registered with Dr Mays with surnames E F and G
Patients registered with Dr Forrer with surnames D and E
If there is a particular problem you are seeing your current doctor about on a frequent basis and you are concerned about the transfer of care at this time, please contact the surgery on 01395 273666.
We appreciate that changing Doctors can be unsettling and apologise for any inconvenience cause. Please be assured that we continue to be committed to providing the best possible service for our patients.
Following our CQC inspection in August 2015 we are delighted and proud to have received a rating of Good in all 5 key areas. Please follow this link to view the full report.
Important Information For Patients
CLAREMONT MEDICAL PRACTICE uses personal and confidential information for a number of purposes. This Privacy Notice (also known as Fair Processing) provides a summary of the information that we hold, what we use it for and also who we will or may share information with. This Privacy Notice is part of our commitment to ensure that we process your personal data fairly and lawfully.
The Practice recognises the importance of protecting personal and confidential information in all that it does, all it directs or commissions, and takes care to meet its legal duties. The law determines how organisations can use the personal information that we collect. The key pieces of legislation that we must comply with are;
- Data Protection Act 1998 (DPA),
- Human Rights Act 1998 (HRA),
- Health & Social Care Act 2012 (HCA), and
- The common law duty of confidentiality.
The Practice collects person confidential information about our service users to support care pathways. This information can include:
- Your name, address, telephone number, date of birth and next of kin
- Appointment details, associated admissions
- Correspondence, notes and reports
- Investigations and test results
We use this information for the following reasons:
- To help inform the decisions that we make about your care
- To ensure that your treatment is safe and effective, including any advice that may be provided as part of your care
- To help us work effectively with other organisations who may also be involved in your care
We may share this with other organisations, to support the following:
- To help us protect the health of the public in general,
- To manage and plan our services for the future, including measure our performance to ensure that we remain effective,
- To help our staff review the care that is provided, to ensure that it is of the highest standard, and
- To enable the continual improvement of the competency of staff and service providers
For more detailed information about your rights and our responsibilities, we have a number of information leaflets that have been produced, available in our waiting areas and reception, as well as further resources in the Data Protection section of this website. Easy read format as well as information in other languages is available upon request.
Friends and Family Test
Manage your healthcare provision online. You can use this facility to book or cancel appointments, order your prescriptions online and view your Summary Care Record (SCR).
Manage your healthcare provision online
CLICK HERE for more information about this service
CLICK HERE to login once you have your login details.
All our patients have a named GP who is responsible for their overall care at the practice. Should you wish to know who this is please do not hesitate to ask.
If you have a preference for a particular GP we will make reasonable efforts to accommodate this request.
Exmouth Health Centre Opening Times
Monday to Friday 8.00am - 6.30pm
Telephones: Monday to Friday 8.00am - 6.00pm
Between 1.00 and 2.00pm our telephones are switched to an emergency message handling service. Please only ring between these times if your telephone call is of an urgent nature.
Extended Hours (for pre-booked appointments only)
Monday 6.30 - 8.00pm
Tuesday 7.00 - 8.00am
Saturday 8.30 - 11.45am
Telephone 01395 265797 for appointments and enquiries
Monday 8.15am - 12.30pm
Tuesday 8.15am - 12.30pm 2.00pm - 6.30pm
Wednesday 8.15am - 12.30pm
Thursday 8.15am -12.30pm 2.00pm -6.30pm
Friday 8.15am - 12.30pm
Accident & Emergency 999
Regardless of the time of day, for emergencies, eg severe chest pain, significant loss of blood, severe breathing difficulties or loss of consciousness, dial 999. For cuts, burns, sprains and suspected broken bones, go to your nearest Treatment Centre (if it is safe to do so) or call 999.
Claremont Medical Practice is in the area covered by Northern, Eastern & Western Devon Clinical Commissioning Group (NEW Devon CCG). The CCG is responsible for ensuring you get all the services you need. For details of all primary care services in the area, look at www.newdevonccg.nhs.uk or get the information you need at www.nhs.uk.
NHS Devon has its headquarters at Newcourt House in Exeter, telephone 01392 205205.
Carers in Devon