Our Charter




Our aim is to provide continuing high quality personal medical care to all of our Patients. With this in mind, we have produced a Charter setting out the standards of service you should expect, and a User Guide to help us give you the best possible service.

  • You will be treated as an individual and will be given courtesy and respect at all times, irrespective of your ethnic origin, religious belief, personal attributes or the nature of your health problems.
  • In return we also expect all Doctors and our staff to be treated courteously at all times.
  • Our aim is that any patient can access a healthcare professional within 24 hours and a GP within 48 hours.
  • You will be seen by a Doctor for URGENT conditions on the same day you request assistance.
  • You will not be kept waiting to see your Doctor for longer than 20 minutes, without being given an explanation of unavoidable delay, and an offer, if necessary, of another appointment.
  • Repeat prescriptions will be available for collection within 48 hours of your request.
  • Out of hours, ie out of normal opening hours, in an emergency, if you telephone the practice you will be given the Out-Of-Hours service NHS 111, a 24 hour Nurse-led service. Telephone 111.
  • All aspects of your visit will be dealt with in the strictest confidence and you will have complete privacy if this is required.
  • All Practice staff will have a badge so that their name is known to you.
  • The results of routine tests will be available within one month. Routine smear results will be available within three months.
  • Details of all health promotion programmes will be widely advertised in the Practice.
  • All team members are committed to, and fully involved in, continuing postgraduate education and training generally.
  • All of our staff are committed to maintaining good communication with other members of the Primary Health Care Team.
  • Access to and around the building for the elderly and disabled will be easy, and facilities will be provided for children.
  • These standards will be advertised widely to all Patients.

Data Protection

Patients' records are held on the computer in accordance with guidelines of the Data Protection Act and strict confidentiality is maintained. Patients are entitled to request a copy of their records.


Patient Confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care.

This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care.